A large industrial printer printing colorful images and patterns onto a wide roll of material.

Frequently Asked Questions

Have questions about commercial printing, custom packaging, promotional products, corporate apparel, video brochures, safety gear, or large-format graphics?


This FAQ page answers common questions about our print services, branded solutions, project management process, pricing, timelines, and quality control, and explains what it’s like to work with Collateral Resources as your Printing Concierge.

General

  • Collateral Resources is a full-service print and branded solutions partner. We manage print collateral, packaging, promotional products, apparel, safety gear, large-format graphics, and video brochures — from concept through delivery.

    Our role is to simplify the process by acting as your Printing Concierge.

  • It means you work with one experienced point of contact while we manage the details behind the scenes — sourcing, vendor coordination, quality control, timelines, and delivery.

    You don’t have to manage multiple vendors. We do that for you.

  • No. We support both simple and complex projects — from single-item print runs to highly customized, multi-vendor initiatives.

    If it needs your brand on it, we can help.

Getting Started

  • The easiest way is to visit our Start a Project page and submit a request.
    If you’re not ready for details yet, you’re welcome to contact us directly to talk through your needs.

  • Not at all. Many clients come to us with early concepts or partial information.
    We’re happy to help guide specs, quantities, materials, and production options.

  • Turnaround depends on project complexity, but we pride ourselves on responsive communication and quick quoting, especially for time-sensitive projects.

Services & Capabilities

  • We offer offset and digital printing, including:

    • Brochures, sell sheets, catalogs, and manuals

    • Publications and data sheets

    • Retail packaging and custom boxes

    • Specialty finishing (die cutting, foil, embossing)

  • Yes. We source and produce a wide range of branded promotional items and corporate apparel, including custom kitting and fulfillment.

  • Video brochures combine printed materials with embedded video screens to create high-impact, interactive presentations. They’re often used for trade shows, sales presentations, executive briefings, and special campaigns.

  • Yes. We provide custom-branded safety gear, including hi-visibility apparel and tearaway safety vests designed for comfort, durability, and workplace use.

Process & Quality

  • Rather than being limited to one facility, we work with a trusted network of local, national, and international production partners. This allows us to choose the best solution for each project based on quality, timeline, and budget.

  • We manage quality through:

    • Careful vendor selection

    • Proofing and sample reviews

    • Press checks when required

    • Hands-on project oversight

    Our reputation is built on delivering work we stand behind.

  • Yes. Time-sensitive projects are common for us, especially in event, trade show, and corporate environments.
    We’re upfront about timelines and work hard to meet — and often beat — deadlines.

Pricing & Logistics

Pricing & Logistics

  • Yes. Because we coordinate across multiple vendors, we’re able to source cost-effective solutions without compromising quality.

  • Yes. We support clients locally and ship nationwide, including split shipments and coordinated deliveries when needed.

  • Absolutely. We regularly handle packaging, kitting, and fulfillment as part of larger branded initiatives.

Still Have Questions?

If you don’t see your question here, we’re happy to help.

📞 408.249.5237
✉️ greg@collateralresources.com

Or visit Start a Project to get the conversation started.

Man inspecting a printed sheet using a magnifying glass in a printing or inspection facility.
Row of Heidelberg Speedmaster printing presses in a factory or print shop, with control panels and industrial lighting overhead.

  • Dozens of Projects. Always Delivered.

    “Greg and the Collateral Resources team are committed to delivering superior products and customer service that is 2nd to none! I have worked closely with them for the last 4 years on dozens of projects and they deliver every time! If there's an issue, Greg makes it right. I will continue to use Greg and his team for years to come. “
    -Jim Jones, Director of Health & Safety, Omega Morgan Group

  • Reliable. Competitive. On Time.

    “We have been using Collateral Resources for several years and couldn't be more pleased. The price is always competitive and our deadlines met, if not beat. And, oh yeah, the Customer Service is pretty great too!” - Sherri Frost, Production Manager

  • Dependable Results, Every Time

    “The team at Collateral Resources has been a reliable resource of mine for over 5 years. They are quick with quotes, get great pricing on a variety of jobs, and deliver high quality goods!” - Kathleen Kowal, Kathleen Kowal Design & Illustration

  • Never Missed a Beat

    “The team at Collateral Resources really came through! I recently got a project with a super short deadline and needed to print and deliver a product catalog across country to my client at the Sturgis Bike Rally. CR never missed a beat. They printed, stitched, drilled and split-shipped my project in less than a week. It actually arrived a day early! My client was thrilled and I looked like a hero. I will definitely use Collateral Resources again.” -Brett Boyle, Graphic Designer

  • Trustworthy and Straightforward

    “Greg is a trustworthy and hard-working guy. He’ll go the extra mile to get the job done and be straight up with you in business dealings. I would work with him anytime.” -Mike Kroll

  • Calm, Resourceful, and ProfessionalNew List Item

    “I recently had the opportunity to work with Greg and his staff at Collateral Resources. I came to Greg with a very short timeframe for turning our job around and only a vague sense of the type of collateral we would need for our Hall of Fame baseball celebration. Greg was highly resourceful right from the start – putting me in touch with a graphic designer in my area who was able to turn my conceptual ideas into a fantastic finished product. At each step along the way, Greg went above and beyond the call of duty – stepping in to make sure my expectations were met. Greg’s follow-through is impeccable, and his ability to laugh and remain calm in the face of looming deadlines renders him the ultimate professional.” -Stephanie Gallagher

  • Exceeded Expectations at Every Level

    “Greg and his team at Collateral are outstanding. I had the pleasure of working with Greg on a variety of marketing collateral projects while at Oceanic and can’t say enough good things about him. He exceeded our expectations with his can-do attitude and ability to ourperform competition on every level: pricing, quality, quantity, you name it. We were lucky to have Greg working with us based on his years of experience and extensive knowledge in print and collateral fulfillment. I highly recommend Greg and Collateral Resources to anyone in need of marketing collateral, print materials or web design.” -Teo Tertel

  • Exceptional Service, Every Time

    “Greg not only represents a company with excellent products but provides exceptional service. When time is of the essence, Greg has been responsive and resourceful. When we have needed something new and different, Greg has responded with a high degree of creativity. Personally Greg brings a high degree of expertise, integrity and excellence to all he does. My expectation is that we have a long future ahead working on many projects.” -Michael Eastman

  • More Than Just a Printer

    “Greg Helstrup and his crew at Collateral Resources are more than just another printing resource. They provide the kind of expertise that only comes with years of success in the field. I have seen dozens of their completed projects and respect their ability to provide superior finished results for their clients. Greg and his company have been my client since 2006 and I am happy to say that our relationship continues to this day.” -Peter Sanchez

  • Quality, Speed, and Value

    “I’ve had the pleasure of working Greg, Roy and the entire Collateral Resources Team on projects that ranged from simple to complex. Each time, they were able to deliver exactly what I needed with great quality, speed and well within my budget. I find their response to be quick and they are great people to work with too. I highly recommend them for all your marketing needs!" -B. Hoge

  • Exceeded Expectations

    “Thank you so much for working with the Morgan Hill Mushroom Mardi Gras on our specialty items for the festival. The attention to detail, timeliness in responding to our needs and the finalized product over exceeded our expectations. It’s been a pleasure working with you and I look forward to continuing our working relationship in the future." -Sunday Minnich, Executive Director

  • A Trusted Partner for Nearly 20 Years

    I’ve worked with Greg at Collateral Resources since 2006, starting when I was the Marketing & Creative Director at Big Bear Choppers, and his work ethic and care for clients are unmatched.

    Greg doesn’t just print — he solves problems. From simple print orders to complex, fully custom projects (including recent high-end military work), he consistently delivers with precision, creativity, and integrity. His trusted network of local and international printers allows him to find the right solution for any scope or timeline.

    Nearly 20 years later, Collateral Resources remains my go-to partner. Highly recommended.

    - Andy Meadors

  • Reliable Results at Every Scale

    “I've used this company to fulfill my needs at multiple companies. From large companies like Tesla to smaller companies such as Addison Smith or my personal consulting company Safety Resolutions LLC. They always do their best to accommodate my needs and produce great work! Highly recommend.” - Roy J.

  • A Partner Who Thinks Outside the Box

    “Collateral Resources Inc., and especially Greg, has been an incredible asset to our company. Greg is the kind of vendor who quickly becomes a trusted partner—and even a friend. His ability to think outside the box has repeatedly resulted in creative, impactful displays and collateral that help us stand out from our competitors.

    Greg consistently brings fresh ideas to the table while remaining extremely conscious of cost. In fact, his pricing has always come in well below the competition without ever sacrificing quality. Every project he has handled for us has been delivered on time—often early—and always flawless.

    Over the years, working with Greg has saved our company hundreds of thousands of dollars and countless hours. We consider ourselves very lucky to have Greg as our printer and highly recommend Collateral Resources Inc. to any company looking for creativity, reliability, and exceptional value.” - Amy Smith